Downtown Service Center

Need help planning a trip, picking up a ConnectCard, or asking a question?

Visit Pittsburgh Regional Transit’s Downtown Service Center — your one-stop shop for rider support in the heart of the city.

Our team is here to help you get where you need to go with confidence.

Services Available

The Downtown Service Center offers in-person assistance with:

- ConnectCard purchases and reloads

- Reduced fare applications and information

- Pass sales and fare questions

- Trip planning and route guidance

- Account support and general customer service

Whether you’re a daily commuter or riding for the first time, we’re happy to assist.

Location

The Downtown Service Center is conveniently located in Downtown Pittsburgh, just steps from major bus routes and the light rail system.

Downtown Service Center
623 Smithfield Street
Pittsburgh, PA 15222

Hours of Operation

Monday – Friday: 7:30 a.m. to 5 p.m.
Weekends: Closed

The Downtown Service Center is closed on the following holidays:

New Year's Day
Martin Luther King, Jr. Day
Presidents' Day
Good Friday
Memorial Day
Juneteenth
Independence Day
Veteran's Day
Thanksgiving Day
Christmas Day

Plan Your Visit

To make your visit as quick and easy as possible:

- Bring a photo ID if applying for a reduced fare program

- Know your route number or destination if you need trip planning help

- Have your ConnectCard available if you need account assistance

Need Help Without Visiting?

You can also reach our Customer Service team by phone or online.

Call: 412-442-2000
Visit Customer Service online