ConnectCard
The ConnectCard is a reusable plastic smart card that lets you pay your fare quickly, securely, and without the hassle of cash.
Using your card is simple: just tap it on the orange target of the farebox or validator when you ride.
Reminder: Each rider needs their own ConnectCard. Fareboxes and validators only accept one tap per card.
Protect Your Balance
Protect the value on your ConnectCard by signing up for free balance protection.
Balance protection allows Pittsburgh Regional Transit to deactivate your card and transfer your balance and/or pass to a new ConnectCard if it's ever lost or stolen.
Riders do not automatically receive balance protection on your ConnectCard.
You must sign up for balance protection by calling PRT Customer Service at 412-442-2000.
To sign up:
- Get a ConnectCard.
- Wait 24 hours after receiving your card, then call PRT Customer Service at 412-442-2000 (TTY: 412-231-7007).
- Be sure to have your card handy when you call. You'll need to provide your card's serial number to the Customer Service representative.
- You'll also be asked for your mother's maiden name. This will serve as your password if your card is ever lost or stolen.
If your card is ever lost or stolen, call PRT Customer Service immediately. We will deactivate your old card and authorize a new ConnectCard with your balance/pass. You must pick up your replacement card at the Downtown Service Center on Smithfield Street. Please bring photo identification.
ConnectCard(s) that have been blocked, lost or stolen should never be deleted from your online account without first completing the following steps:
1. Call PRT Customer Service at 412-442-2000 to block a lost or stolen card.
2. Pick up a replacement card at Port Authority’s Downtown Service Center located at 623 Smithfield Street.
3. Verify that your replacement card was properly linked to your web account.
4. Confirm that the remaining stored cash value and/or pass from your old card was properly transferred to your replacement card.
Deleting the original card from your account before the steps above are completed could result in the loss of all previously purchased value on the card.
If you don't sign up for balance protection and lose your ConnectCard, the value and/or pass on the card cannot be recovered.
Please note that balance protection is not available for ConnecTix, which are intended for short-term use.