Reasonable Modifications
Reasonable Modification Requests
We are committed to providing individuals with disabilities an equal opportunity to participate in and benefit from our policies, practices and procedures.
Individuals may request reasonable modifications to avoid discrimination and ensure that our services and programs are accessible to individuals with disabilities.
To request a reasonable modification, please email ADA@rideprt.org or contact Customer Service at 412-442-2000 (or 412-231-7007 for TTY), or through the Contact Us form, and ask that your request be sent to our ADA Compliance Officer.
What is a reasonable modification?
A reasonable modification is a change or modification to afford a qualified individual with a disability equal access to PRT’s programs or activities, unless modifications of policies, practices, and procedures would fundamentally alter the nature of the program, service, or activity; result in undue financial and administrative burdens to the agency; or create a direct threat to the health or safety of others.
How do I request a reasonable modification?
To request a reasonable modification, please email ADA@rideprt.org or contact Customer Service at 412-442-2000 (or 412-231-7007 for TTY), or through the Contact Us form, and ask that your request be sent to our ADA Compliance Officer.
Does my request for a reasonable modification need to be in writing?
No, you do not need to put your request in writing, however, making a written request can be helpful documentation of the progress and resolution of your request. Additionally, you do not need to use the specific words “reasonable modification” when making your request.
When should I request a reasonable modification?
You may request a reasonable modification from PRT at any time. However, making the request in advance of a meeting, conference call, visit or trip will help ensure that we have appropriate time to review the request. For certain requests, the modification or service may not be possible without sufficient advance notice.
Can someone request a reasonable modification on my behalf?
Yes, anyone can request a reasonable modification on behalf of an individual with a disability who seeks to participate in PRT programs, activities, or service.
What will PRT do upon receiving my request for a reasonable modification?
PRT may contact you to obtain more information about your request and to better understand your needs. Additionally, PRT may review your request to determine whether:
- The requested modification will be effective in allowing you to access the activity, program, or service in which you are seeking participation.
- The requested modification is reasonable, or an equally effective alternative to the requested modification is available.
- Providing you with the requested modification would fundamentally alter the nature of the program, service, or activity; result in undue financial and administrative burdens to the agency; or create a direct threat to the health or safety of others.
PRT may consult with you in an interactive process to determine on a case-by-case basis what accommodations can be made.
If PRT determines that your requested modification would fundamentally alter the nature of the program, service, or activity; result in undue financial and administrative burdens to the agency; or create a direct threat to the health or safety of others, your request may be denied. PRT is committed to taking, to the maximum extent possible, any other actions to ensure that the individual with a disability receives the services provided by PRT. However, in the unlikely event that your request is denied, PRT will work with you to identify an alternative accommodation that allows you to effectively participate in the program, activity, or service.
Can PRT request medical documentation from me after receiving my request for a reasonable modification?
No, PRT may not request medical documentation after receiving your request for a reasonable modification. PRT questions will be limited to understanding the barrier to your ability to participate in the program or activity in which you are interested, and the nature of the modification that will remove this barrier.
Can PRT charge me the cost of providing the reasonable modification?
No, you are not responsible for the cost of the modification PRT provides to you.
What are some examples of reasonable modifications?
There are many types of reasonable modifications. Some examples of how PRT provides reasonable modifications include:
- Arranging for qualified sign language interpreters.
- Producing print materials in braille.
- Producing print materials in large print.
- Allowing passengers to eat or drink on a vehicle due to a medical condition.
- Allowing a passenger to exit the vehicle in a safe location, even if it is not a designated stop, due to their stop being obstructed.
Reasonable Modification FAQs
A reasonable modification is a change or modification to afford a qualified individual with a disability equal access to our programs or activities, unless modifications of policies, practices, and procedures would fundamentally alter the nature of the program, service, or activity; result in undue financial and administrative burdens to the agency; or create a direct threat to the health or safety of others.
To request a reasonable modification, contact Customer Service at 412-442-2000 (412-231-7007 for TTY), or through the Customer Service form, and ask that your request be sent to our ADA Compliance Officer.
No, you do not need to put your request in writing, however, making a written request can be helpful documentation of the progress and resolution of your request. Additionally, you do not need to use the specific words “reasonable modification” when making your request.
You may request a reasonable modification from us at any time. However, making the request in advance of a meeting, conference call, visit or trip will help ensure that we have appropriate time to review the request. For certain requests, such as requests for sign language interpretation, we request at least two week’s advance notice.
Yes, anyone can request a reasonable modification on behalf of an individual with a disability who seeks to participate in our programs, activities or service.
We may contact you to obtain more information about your request and to better understand your needs. Additionally, we may review your request to determine whether:
- The requested modification will be effective in allowing you to access the activity, program or service in which you are seeking participation.
- The requested modification is reasonable, or an equally effective alternative to the requested modification is available.
- Providing you with the requested modification would fundamentally alter the nature of the program, service, or activity; result in undue financial and administrative burdens to the agency; or create a direct threat to the health or safety of others.
We may consult with you in an interactive process to determine on a case-by-case basis what accommodations can be made.
If we determine that your requested modification would fundamentally alter the nature of the program, service, or activity; result in undue financial and administrative burdens to the agency; or create a direct threat to the health or safety of others, your request may be denied.
We are committed to taking, to the maximum extent possible, any other actions to ensure that the individual with a disability receives the services provided by us. However, in the unlikely event that your request is denied, we will work with you to identify an alternative accommodation that allows you to effectively participate in the program, activity, or service.
No. PRT will not request medical documentation after receiving your request for a reasonable modification.
Our questions will be limited to understanding the barrier to your ability to participate in the program or activity in which you are interested, and the nature of a modification that will remove this barrier.
No, you will not be responsible for the cost of the modification we provide to you.
There are many types of reasonable modifications. Some examples of how we provide reasonable modifications include:
- Arranging for qualified sign language interpreters.
- Producing print materials in braille.
- Producing print materials in large print.
- Allowing passengers to eat or drink on a bus or light rail vehicle due to a medical condition.
- Allowing a passenger to exit the vehicle in a safe location, even if it is not a designated stop, due to their stop being obstructed.
- Allowing a passenger to board with a child in an open stroller due to a medical condition of the child or caregiver.