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Safety Net

We've Got You

If you are a rider who uses a wheelchair, scooter, or other mobility device and are unable to board a bus due to a malfunctioning ADA ramp/lift, PRT will arrange for alternate transportation if the next scheduled vehicle is more than 30 minutes from arrival.

If you should have any questions or require additional assistance, please call Customer Service at 412-442-2000 or 412-231-7007 for TTY on weekdays from 6 am to 7 pm, and on weekends and holidays from 8 am to 4:30 pm. After regular business hours, please call Port Authority Transit Police at 412-255-1385.